Your questions, answered
Explore the collection before online orders open.
Does the whole sofa arrive compressed?
Yes, for Hush, Ripple and Nocturne the whole sofa ships compressed in boxes. The number of boxes, their size and weight, and the opening steps will be listed for each model. How it arrives
How long until it regains its shape?
The time will be published for each model once it has been checked. Until then, no number is given.
Which sofas are modular?
Hush is sold as modules: three seats and an ottoman. For Ripple and Nocturne, this is still being confirmed. A corner shape does not mean modular.
Do you have a sofa bed?
Not confirmed. No sleeper function is confirmed for Hush, Ripple or Nocturne, so none of them is presented as a sofa bed.
Which colors can I choose?
Hush comes in bright white, warm ecru or sand beige. Ripple comes in warm ecru or sand beige. Nocturne comes in deep blue only. Choose a color on each model page to see the studio photos in that shade, and confirm it on the fabric sample.
Delivery cost, returns, warranty?
We're planning free delivery in the US. Delivery areas and timing, along with our returns and warranty terms, will be published before online orders open. Delivery, returns, warranty
Can I talk to someone?
For product or business enquiries, email contact@sofamelt.com. Online orders open soon. Contact
Where is my order?
Online orders are not open yet. Delivery and tracking details will be provided before ordering becomes available.
After delivery, who helps me?
For product questions, email contact@sofamelt.com. Our after-sales terms will be published before online orders open.
How is each sofa made?
At the factory, operators cut the upholstery, sew the covers and assemble each sofa at their stations. Our quality page shows each step. How it's made
Delivery, returns, warranty
We're planning free delivery in the US. Delivery areas and timing, along with our returns and warranty terms, will be published before online orders open.
Contact
For product or business enquiries, email contact@sofamelt.com. Online orders open soon.